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1. INTRODUCTION

In respect your privacy and are committed to protecting your personal data. This privacy notice will let you know how we handle the personal data we collect as well as your rights.

2. WHO WE ARE

We are made up of a number of companies, all forming part of the Mayborn Group. This privacy notice is issued on behalf of the Mayborn Group so when we mention “we”, “us” or “our” we are talking about the company in Mayborn Group responsible for processing your data.

The company in Mayborn Group responsible for data collected from individuals in this country is:

Mayborn (UK) Limited 

Mayborn House, Balliol Business Park, Newcastle upon Tyne, NE12 8EW.

[email protected]

3. WHAT PERSONAL DATA DO WE COLLECT AND HOW DO WE USE IT?

WHEN YOU MAKE PURCHASES AND/OR CREATE AN ACCOUNT

We collect personal data when you make an online purchase, purchase from us at a show or exhibition and/or if you choose to register for an account with us. 

The personal data we collect is your: name, billing/delivery address, payment information, email address and telephone number. 

We use this data to process any orders that you make. This is to enable us to perform our contract with you. If you do not provide the personal data requested, we will be unable to supply the products you have ordered. 

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact, order and personal details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment option for you. We will only share your data with Klarna if you select this as your payment method.

If you register for an account, we rely on our legitimate interests to use this data to provide this service.

WHEN YOU REGISTER FOR MARKETING COMMUNICATIONS

We collect personal data when you register to receive our marketing emails either directly from us, or through a third party where you have given that third party permission to do so.

The personal data we collect is your: name, email address and the date of birth or due date of your child/children. 

With your consent, we will use this data to keep you informed by email about relevant products and services including tailored special offers (based on your due date or child’s date of birth), discounts, promotions, events, competitions and other products and/or services of a similar nature. If you consent to shopping cart reminder emails we will use this data to remind you, up to three times, about items left in your shopping cart. If you request a stock update email, we will use this data to let you know when the item is back in stock.

Of course, you can withdraw your consent by clicking on the unsubscribe link on any email we have sent you.

WHEN YOU ENTER OUR COMPETITIONS

We collect personal data if you enter a competition either directly with us, or through a third party where you have given that third party permission to share your data with us.

The personal data we collect is your: name, email address, and any specific details as outlined in the terms of the applicable competition.

We use this data to administer the relevant competition. This is to enable us to perform our contract with you. If you do not provide the personal data requested, you will not be able to participate in the competition.

WHEN YOU CONTACT OUR CUSTOMER SERVICE TEAM

We collect personal data when you contact us through our customer services. This could be via our website, telephone call, email SMS or social media message.

The personal data we collect is your: name, email address and any information you choose to provide us, for example details of complaints or comments you make. If you contact us via social media we may also collect your social media handle. You may also choose to provide information regarding you or your child’s health; this is referred to as sensitive personal data.

We rely on our legitimate interests to use this data so we can provide you with customer service, inform any future communication we have with you and to measure how satisfied our customers are.

Where you have chosen to share any sensitive information with us, this will be on the basis of your consent and any such information including any details about you or your child’s health, will only be used as needed to ensure we deal with your enquiry as thoroughly as possible.

WHEN YOU RESPOND TO CASTING CALLS OR SOCIAL POSTS, OR JOIN A FOCUS GROUP

We collect personal data when you respond to a casting call or a social post, or join a focus group.

The personal data we collect when you respond to a casting call or a social post is your: name, contact details, your child’s details and any other details outlined within the relevant casting call or social post; typically including photographs or details of your parenting journey.

The personal data we collect when you join a focus group is: your name, date of birth, address, email address, telephone number, date of birth (or due date) of your child(ren), and information around feeding routine and any difficulties you face (optional).

With your consent, we will use this data to select participants for the relevant marketing activity or focus group. 

WHEN YOU COMPLETE ANY SURVEYS WE SEND YOU

We collect personal data when you choose to complete any surveys we send you.

The personal data we collect is your: name, email address and any other details as outlined in the survey.

We rely on our legitimate interests to use this data so we can measure how satisfied our customers are and for internal business processes such as improving our services and products.

WHEN YOU REGISTER TO PARTICIPATE IN OUR PRODUCT TESTING PROGRAMME

We collect personal data when you register to participate in our product testing programme.

The personal data we collect is your: name, date of birth, email address, contact details, date of birth (or due date) of your child(ren), and information around feeding preference and any difficulties you face (optional).

We rely on our legitimate interests to use this data so we can measure how satisfied our customers are and for internal business processes such as improving our products. For any sensitive information you share, we will use this data with your consent.

WHEN YOU REGISTER A PRODUCT WITH US

We collect personal data when you register a product with us.

The personal data we collect is your: name, email address, contact details and product information.

We rely on our legitimate interests to use this data so we can provide you with the product support you have requested.

WHEN YOU PARTICIPATE IN OUR INSPIRE PROGRAMME

We collect personal data when you choose to share ideas with us as part of our inspire programme.

The personal data we collect is your: name, email address, contact details and if relevant your company name, website and job title.

We rely on our legitimate interests to use this data so we can communicate with you about your submission.

WHEN YOU ACCESS OUR WEBSITE

We collect personal data when you access our website, which uses cookies. 

To find out more about the use of cookies and how you can manage them, please read our cookie policy.

FOR SECURITY AND LEGAL REASONS

We use your personal data to protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

In some cases, we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency or for the prevention of fraud).

4. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers and/or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.

EXAMPLES OF THE SORT OF THIRD PARTIES WE WORK WITH ARE:

• Third parties we use to help us deliver our products and services to you such as payment service providers who process payments, warehouses, delivery companies and customer service providers.
• Other third parties we use to help us run our business such as IT companies who support our business systems and databases and internet companies who host and support our websites.
• Marketing and market research companies who help manage our communications with you.
• Companies providing consumer review platforms/websites who help manage our communications with you.
• Professional advisors.

It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

We will also share some of your personal data when you choose to take advantage of certain additional services, such as when you choose to use other third party payment providers (e.g. Klarna) or where you choose to leave a review via our website with independent review sites that we have partnered with (e.g. Trustpilot).

GROUP COMPANIES

We may share the personal data we collect with other organisations in the Mayborn Group where those other companies share various operations and business processes with us. We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.

TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE UK

We may need to transfer your personal data outside of the UK, in the following circumstances:

• Where you have requested a service which is fulfilled by one of our group companies which sit outside of the UK; or
• Where we work with a third party which processes some of its data outside of the UK.

These countries may not have the same data protection laws as the UK and so your personal data may not be subject to the same protections. To ensure the data is handled in accordance with the rules which apply in the UK and under the guiding principles set out in this privacy notice, we will only make these transfers where there is an adequacy decision, where we are satisfied the transfer complies with data protection law and appropriate safeguards are in place, or where a specific exemption applies.

5. HOW LONG DO WE KEEP YOUR DATA?

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy notice. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal bases for doing so.

6. WHAT ARE YOUR RIGHTS?

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

• access personal data we hold about you;
• request us to correct any mistakes in your personal information;
• request us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
• object at any time to processing of your personal data for direct marketing purposes, normally by clicking the “unsubscribe” link in an email we have sent you;
• object in certain other situations to our continued processing of your personal data; and
• otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. 

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/global/contact-us.

7. CHANGES TO THIS PRIVACY NOTICE

We regularly review this privacy notice. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This privacy notice was last updated on 11th May 2021.

(Last updated 22 November 2019)

These terms and conditions ("Terms") are the terms on which we make available our website www.tommeetippee.com (the “Website”). Please read these Terms carefully before you start to use the Website. By using the Website you confirm that you accept these Terms and you should not use the Website if you do not agree to them. You should keep a copy of these Terms for future reference.

INFORMATION ABOUT US

We are Mayborn (UK) Limited (the owners of Tommee Tippee) a company registered in England and Wales under registration number 01894022. Our registered address is Mayborn House, Balliol Business Park, Newcastle upon Tyne, NE12 8EW. We are a member of the Mayborn Group. Our VAT number GB 176148154.

If you have any questions, complaints or comments about this Website then please contact us on [email protected].

OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following addition terms, which also apply to your use of our Website:

our Privacy Policy
our Cookie Policy which sets out information about cookies on our Website.
If you purchase goods from our Website, our Terms and Conditions of Sale will apply to the sales.

ABOUT THE INFORMATION ON THIS WEBSITE

We may amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

We may update or change our Website from time to time to reflect changes to our products, our user’s needs and our business priorities.

Our Website is available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or available in other locations.

This Website is provided for general information only. Neither this Website, nor any advice, guidance, opinion, statement or other information provided to you by us is intended to be a substitute for professional medical advice, diagnosis or treatment. Individual cases may require specific examination and advice that cannot be provided through this Website. Never disregard professional medical advice or delay in seeking it because of something you read on the Website or other information we provide to you. If you are concerned about your or your baby&aposs health, please contact a health professional.

We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time and we are under no obligation to update this material.

YOUR USE OF THE WEBSITE

Your promises to us

You confirm that:

all information and details provided by you to us are true, accurate and up to date in all respects. You can update or correct your personal details at any time by amending your account details at www.tommeetippee.com/en-gb;
you will comply with the restrictions on your use of the Website as set out in these Terms; and
you have the right, and any necessary approvals, to share any information or material you submit to or post on the Website.
You agree that in using the Website you will not:

use the Website for any unlawful purpose or in any way that interrupts, damages, impairs or renders the Website less efficient;
transfer files that contain viruses, Trojans, worms or other harmful material;
access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Website security measures;
share any content which is threatening, defamatory, indecent, seditious, offensive, abusive or obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; or
advertise or promote third party or your own products or services.
You agree to compensate us fully:

if a claim or legal proceeding is brought against us by any other person as a result of your breach of these Terms; and/or
if you have acted negligently, recklessly or in a deliberately harmful way and we have suffered losses as a result of your use of the Website or any content you have submitted to us.
By submitting information, text, photos, graphics or other content to us via the Website, you grant us a right to use such materials at our own discretion in any media (including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website).

Rights granted and rights reserved

We reserve the right to suspend, restrict or terminate access to the Website or any part of it at any time without notice. We endeavour to ensure that the Website is always available but do not guarantee that it will be available uninterrupted or error free.

We are the owner or the licensee of all Website design, text, graphics and software. Tommee Tippee, Closer to Nature, Explora, Perfect Prep, No Knock, Tommee Tippee Made for Me, Easiflow, #ParentOn, Parent On, Easiflow, Easi-vent, Ultra, Explora, Gro anywhere blind, Grobag, and Ollie the Owl and Tip It Up are all registered trade-marks of Mayborn (UK) Limited and Sangenic is a registered trade mark of Sangenic International Limited. Other trade marks and logos shown on the Website are either owned by Mayborn (UK) Limited or a third party. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content for the purpose of viewing it provided that no more than one copy of any information is made.

Any use other than that permitted may only be undertaken with our prior express authorisation.

Links to and from other Websites

You may link to our home page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part.

You may not frame our Website nor may you create a link to any part of our Website other than the home page unless we give you written permission (which we may withdraw at any time).

Where our Website contains links to other websites provided by third parties, these links are provided for your information only and do not constitute an endorsement by us of those sites. We have no control over the contents of those sites, and if you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

User Generated Content

This Website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

YOUR PURCHASES

We are a UK based company. If you wish to purchase products from our Website, you should only do so if you are based in the UK and the terms and conditions of sale of the Website (available at: www.tommeetippee.com/en-gb) will apply.

OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

You have certain rights under the law. Nothing in these Terms is intended to affect these rights. For more information about your statutory rights contact in the UK your local Citizens Advice Bureau or Trading Standards Office or in Ireland your local Citizens Information Board or the Competition and Consumer Protection Commission.

We cannot guarantee that advice, guidance, opinions, statements or other information provided on this Website is correct and you should not rely on such information.

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale.
If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
GENERAL

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

These Terms are only available in the English language.

These Terms were last updated on 22nd November 2019.