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Support Details
Unplug and allow to cool before cleaning. After each use pour away remaining water from the sterilizer base by tipping the sterilizer sideways over a sink and wipe clean with a damp cloth only. Do not clean with abrasive cleaners or allow to come into contact with solvents or harsh chemicals, damage could result.
The frequency of de-scaling should be as follows:
Hard water: 14 days
Medium: 21
Soft: 28
You can find out your water quality via your water provider.
After each use pour away remaining water from the unit base by tipping the unit sideways over a sink and wipe with a damp cloth only. Unplug the unit and allow to cool before cleaning.
A build-up of limescale can negatively affect the performance of the unit. We recommend carrying out the descaling process as per above frequency guidelines to ensure the unit continues to work efficiently. Living in a hard water area can produce limescale quicker than other areas therefore descaling is required sooner.
Use a descaler that is suitable for use with stainless steel and use as per the manufacturer’s guidelines. Alternatively, you can use white vinegar or a descaling sachet to descale your unit, please use as per manufacturer’s guidelines.
Where no method is stated, 1 sachet to 200ml of hot water ratio can be applied. Once you have descaled then follow instructions under set up to perform a final cleaning cycle.
DO NOT use metal objects or scourers to clean your unit.
DO NOT use bleach or sterilizing fluid to clean the unit.
DO NOT use abrasive or anti-bacterial materials.
DO NOT scrub the heat plate.
If you’re still looking for an answer, get in touch with us here
Thank you for purchasing a Tommee Tippee Supersteam Electric Steam Sterilizer. This product support page is here to help you learn how to use, clean and care for your sterilizer, and to help with any queries you may have.
CLEAN YOUR STERILIZER BEFORE FIRST USE - Refer to parts guide and diagram
This sterilizer is designed for use with Tommee Tippee bottles and feeding accessories (except bottle brush). The sterilizer will hold a maximum of 6 Tommee Tippee bottles or a combination of fewer bottles plus pacifiers and breast pump parts.
Before sterilization, wash and rinse thoroughly all bottles and feeding accessories in warm soapy water or in a dishwasher (top rack only) to remove any milk residues. Separate all components for washing and reassemble nipple and screw ring for sterilizing. (Any milk residue left on the bottles and components can cause discoloration of the heatplate and could affect the performance.)
Sterilizer will not work:
· Check the mains lead is plugged into the unit and the mains socket is switched on.
· Check the fuse is in the plug (in a UK plug only). Check the socket by plugging in another appliance.
· Check the appliance by plugging into another socket.
Excessive steam:
· Check that items are correctly loaded in sterilizer.
· Use exactly 80ml of water.
Bottles come out with a chalky mark:
· Sterilizer needs descaling. Refer to De-scaling Instructions.
Cycle takes too long to complete:
· Too much water in sterilizer. Use exactly 80ml of water.
We’ve prepared some common questions and top tips to help you with your new sterilizer.
We recommend that you do, but it’s entirely your choice. The main reason for using a microwave or electric sterilizer is that they’re guaranteed to reach the 100°C needed to kill off harmful bacteria that can build up in milk, and you don’t get that guarantee with a dishwasher.
My sterilizer isn’t working – what can I do?
We’re really sorry to hear that! Please follow the steps below to get your unit working again…
Not really. If you have way more steam than you’d expect, it could be that you’ve just got a few too many items inside. Check that items are correctly loaded into the sterilizer. There are marked areas on the trays to show where to put your bottles, and if you’re popping other items like teethers or pacifiers in, just be sure to space these out evenly.
Don’t overfill the machine with too many products as this reduces how efficiently the sterilizer works and it may not sterilize properly.
The correct amount of water is 80ml. More than 80ml of water in the sterilizer base will increase the cycle time. Less than 80ml may not sterilize the items properly.
If you are seeing chalky residue on items in your sterilizer, that’s a sign that it needs descaling. Please refer to the descaling instructions.
To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight, or up to 24 hours.
This will be due to a build-up of limescale that's loosened from the heat plate at the base of your machine, so we'd recommend giving it a good descale. We recommend using a descaler that’s suitable for use with stainless steel i.e. kettle, iron, and coffee machine de-scalers. Use as per the manufacturer's guidelines.
You could watch this quick video on how to descale your electric steam sterilizerIt’s vitally important to regularly descale your sterilizer to avoid operating issues and damage to the heat plate, which is in the bottom of the machine.
Yes, it’s common to have droplets of water remaining, the majority of the 80ml water should have evaporated during the sterilization cycle. Just empty it out once you’re finished and dry thoroughly to use again.
This will be due to limescale. We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron, and coffee machine de-scalers. Use as per the manufacturer's guidelines.
If you notice a dark brown appearance as shown in the image below, this is likely to be burnt on milk which means you may need to descale the machine over a longer period of time e.g. overnight or up to 24 hours.
The chances are the marks are milk residue. Sterilizing removes bacteria, but bottles still need to be washed beforehand to remove any bits of milk clinging on inside. Warm soapy water will do the trick - thoroughly wash, then rinse and pop them in your sterilizer.
If you want to store your sterilizer to use again, we’d suggest that you run a full descaling program to ensure all limescale is removed and to give it a clean. Ensure the unit is thoroughly dry and securely wrapped in bubble wrap and cardboard to keep it nice and snug. When deciding where to store it, we’d suggest somewhere nice and dry to avoid any damage.
The nipple tongs are included with the sterilizer so that you can safely remove freshly sterilized items without touching them with your fingers and potentially contaminating them. You can remove the nipples with the nipple tongs and then use the screw ring to re-assemble with the bottle.
Nipple tongs should also be used to squeeze any residual water from the baglet of a pacifier. This is important to do after each wash/ sterilizing cycle, to avoid the risk of burning your little one’s mouth.
Thankfully, you can cross this off your to-do list. Any water left inside the bottles after sterilization is sterile and won’t collect germs, so there’s no need to dry. In fact, wiping the inside of a bottle after sterilization could add even more germs, so it’s best not to!
Just reassemble as normal, but wash your hands thoroughly first, or use the nipple tongs provided if you have them. The idea is to keep the bottle as clean and sterile as possible.
If you don’t want to leave them all in the sterilizer for the 24-hours, you can reassemble all bottles straight away and store them in a dry location. The fully assembled bottles will be ok to use for the same 24-hour period. Any unused bottles, after the 24 hours should be popped back in for a fresh sterilizing cycle.
If you’re still looking for an answer, get in touch with us here
