This is a demo store. No orders will be fulfilled.

View Your Wish List

Search

View Your Wish List
Basket
You have no items in your basket, add items from the shop or your wishlist.
Basket
You have no items in your basket, add items from the shop or your wishlist.

Menu

Loading...

SoftSpout Transition Cup

Category

Thank you for purchasing a Tommee Tippee SoftSpout Cup. This product support page is here to help you learn how to use, clean and care for your cup, and to help with any queries you may have.

  • What’s in the box?

    Exploded shot of the SoftSpout cup with numbers pointing to each part

    1. Hygienic cap
    2. Soft spout
    3. Easy-grip handles
    4. Anti-leak valve
    5. Cup base

  • Still need help

    If you’re still looking for an answer, get in touch with us here

  • Guidance on how to clean and maintain your SoftSpout

    Before first use, disassemble and thoroughly clean. Place components in boiling water for 5 minutes. This is to ensure hygiene. Before each and every use clean carefully. Always wash the product immediately after use.

    1. Unscrew the lid, open the hood to expose the spout and use your thumb to gently push out the hard valve from under the lid.
    2. To remove the spout, hold the cup by the handles and with your thumbs, push the spout towards the open lid.
    3. Pull the spout gently to remove the soft spout and valve.

    Always shake parts after washing to remove excess water and leave to air dry before reassembling. Your cup could leak or be difficult to drink from if not assembled correctly as follows:

    1. Align the two parts (hard and soft) and press together.
    2. Ensure parts A and B of the soft side are fully pushed through the holes of the hard side. This is essential to make sure the valve functions correctly. Ensure the slit B opens by squeezing before use.
    3. Insert the silicone spout with the hard valve attached into the lid and gently pull the spout until the edge is flat on the lid.
    4. Push the hard valve firmly until the two side clips lock the valve into place.
    5. Screw on lid. When using the cup, flip lid open and click into place to secure when drinking.

    : Step-to-step guide illustration on how to disassemble and reassemble your SoftSpout cup

    Please note:

    • Wash all parts thoroughly in warm soapy water and rinse in clean water. To prevent damage, avoid using a brush on part B of the valve (as shown in image 1).
    • Do not clean with solvents or harsh chemicals.
    • All parts can be washed in the dishwasher (top shelf only).
    • Do not allow product to come into contact with oil based food (e.g. oil/tomato based sauces) as staining will occur.
    • Cups are suitable for sterilisation by steam (electric and microwave), boiling or cold water tablet/liquid solution

  • Still need help

    If you’re still looking for an answer, get in touch with us here

  • Inspect before each use.
  • Do not store or leave in direct sunlight or near a source of heat.
  • Do not store with or allow to come into contact with solvents or harsh chemicals.
  • Not suitable for use in a conventional oven, a combination microwave oven or any other heating device.
  • Not suitable for microwave use apart from sterilising. See cleaning and sterilisation instructions.
  • Suitable for milk, water, or juices that don't contain pulp.
  • DO NOT use with fizzy (carbonated) beverages, formula or hot liquids.
  • Always use this product with adult supervision. Accidents have occurred when babies have been left alone with drinking equipment due to the baby falling or if the product has disassembled.
  • Never use feeding spouts or straws as a pacifier.
  • Continuous and prolonged sucking of fluids will cause tooth decay.
  • Tooth decay in young children can occur even when non-sweetened fluids are used. This can occur if the baby is allowed to use the cup for long periods through the day and particularly through the night, when saliva flow is reduced or if it is used as a pacifier.
  • Always check food temperature before feeding.
  • Throw away at the first signs of damage or weakness.
  • Keep components not in use out of the reach of children.
  • Never attach to cords, ribbons, laces or loose parts of clothing. The child can be strangled.
  • To avoid scalding, do not use the cup with hot liquid.
  • Do not use the cup or any part of the cup as a toy.