Delivery and Returns

Delivery

We offer standard delivery with CouriersPlease and StarTrack Express.

Please allow up to 2 business days to process your order. All orders are picked, packed, and processed from Monday to Friday (excluding Victorian public holidays) within business hours. Any orders made outside of this timeframe will be processed the next available business day.

Once your order is shipped you will receive an email or text with tracking information from our courier partners. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.

Standard Delivery is free for orders above $80.00 and $10.00 for orders under $80.00.

Delivery usually within 2-7 business days.

Please note that Saturday, Sundays and Public Holidays are not classed as business days. All deliveries are subject to potential delay in areas impacted by flooding and other events.

Your signature is required on delivery.

Contact Us

If you have any questions regarding deliveries, please call ParentHub on 1 800 096 938. We're available from 11am - 5pm Monday to Friday (AEST), but please be aware that with delivery services provided by CouriersPlease or StarTrack Express, we cannot control the delivery process or guarantee a delivery date.

Returns

We always stand by the quality and safety of the products we supply and the service we offer. If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 30 days of receipt. However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or store, need to be returned to them.

You may return new, unused or unworn products within thirty (30) days of delivery to receive a full refund of the cost of the goods. Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.

We recommend that you receive proof of postage from Australia Post (or your chosen carrier) as we cannot issue refunds on goods we do not receive.

The Returns Process

We've tried to make this process as easy as possible for you and if you’ve changed your mind and you're returning items to us from within Australia follow the five simple steps below:

Step 1 - Login to the "My Account" area of tommeetippee.com/en-au and select the order number (this can be found on your delivery note) and then choose the returns option and follow the process.

If you have checked out as a guest, then please select this link and follow the steps above.

Step 2 –You will be issued with a returns note and returns address label. Print out both.

Step 3 - Place all items you wish to return with the returns note in the parcel and seal.

Step 4 - Attach the returns label to the outside of the parcel. Make sure any other carrier labels are struck through with a marker pen.

Step 5 - Your parcel is ready to return. Please note this will be at your expense. We recommend using Australia Post to return your parcel. We also advise that you obtain proof of postage from Australia Post (or your chosen carrier), as we cannot issue refunds on goods we do not receive.

For high value returns you may wish to organise insured registered post as we’re not liable for lost return parcels, please speak to your local Post Office for advice on this.

All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.

Something is wrong with my product

We're sorry to hear that, but you may also return goods that you perceive to be faulty under our Terms and Conditions of Sale. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

Please contact our ParentHub using the details below, for advice and guidance on what needs to happen next. Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions of Sale, then the item will either be refunded or replaced free of charge.

We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.

Contact Us

If you have any questions regarding returning an item, please call ParentHub on 1 800 096 938. We're available from 11am - 5pm Monday to Friday (AEST),