Afterpay FAQs

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. 

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount of $100 applies and you must meet additional eligibility requirements to qualify.

Installments with Afterpay can only be applied to purchases made on the tommeetippee.com/en-au website. 

Afterpay is only offered to our customers who have an AU billing address, AU shipping address, a AU Visa or Mastercard (credit or debit card), or American Express and an AU mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. 

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

Check out the Afterpay Payments FAQs

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here. 

Yes, transaction value limits apply to purchases made on tommeetippee.com/en-au using Installments by Afterpay. 

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. 

Returns follow our standard return process. We do not offer exchanges. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at https://help.afterpay.com/hc/en-au/requests/new.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. 

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments. 

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/en-AU/privacy-policy.

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.