WARRANTY TERMS AND CONDITIONS

These are the terms and conditions of our 2 year warranty (“Warranty”). Please read them carefully because they tell you what is covered, how to make a claim and any other things you need to do to be able to make a claim. This is in addition to your statutory rights (see below).

Who we are:

This Warranty is offered by Mayborn (UK) Limited, a company registered in England & Wales under company number 01894022 whose registered office is at Mayborn House, Balliol Business Park, Benton Lane, Newcastle Upon Tyne, NE12 8EW ("we", "us"). Tommee Tippee is a trading name of Mayborn (UK) Limited.

“You” and “your” means you the customer who has purchased a Product from us.

Which products are covered?

This Warranty covers selected Tommee Tippee electrical items (excluding thermometers) purchased from our website at https://www.tommeetippee.com/en-gb/ from 5 June 2023. A list of the items is included at the end of these terms and conditions.

If you have purchased a kit or a bundle which contains electrical items, non-electrical items and/or thermometers, only the electrical items are covered.

In these terms we use the word “Product” to mean an item covered by this Warranty.

What if I bought my Product from somewhere else?

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

How long are Products covered?

This Warranty covers Products for two years from the date of purchase.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

What is covered?

Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.

What is not covered?

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

Are there limitations?

Yes. These are listed here:

1. You must tell us about the defect within the period the Product is covered by this Warranty.
2. Any part of a Product which is considered a ‘consumable’ (for example, a water filter cartridge) is not covered by this Warranty.
3. You must have used the Product only for the purposes for which it was designed and intended and in accordance with the instructions.
4. The Product must not have been modified, altered or repaired by anyone not authorised by us.
5. Any damage caused by incorrect or poor-quality consumables (such as aftermarket water filters) is not covered. If in doubt, only use genuine Tommee Tippee consumables.
6. The Product must only have been used for household purposes, any professional or semi-professional use invalidates this Warranty.

Making a claim

Please check our product support pages for lots of helpful videos, guidance and troubleshooting advice, before making a claim.

Need to talk?  You can contact us via live chat on the product support pages – look for this icon to ask a question or chat to one of our friendly support team. This is available from Sunday at 10pm all week until Saturday at noon.

On your socials? You can always reach us on @TommeeTippeeUK on Facebook where we are there to help from Sunday at 10pm all week until Saturday at noon.

Prefer to call?  No problem, call us on 08085 97 9899, our lines are open from Monday to Friday, 9am to 5pm and your call is free from a UK landline or mobile.

We will discuss the defect with you and may ask you some questions or take you through some trouble shooting to try to identify or rectify the problem and to validate your claim.

If we accept your claim, we will repair or replace the Product, at our discretion. You may need to return the Product to us, we will give you instructions how to do this and we will pay for the UK postage.

If we replace your Product, that Product will be covered by this Warranty for two years from the date of replacement.

We may refuse your claim if you:

1. do not co-operate with us in determining the cause of the fault,
2. do not return the Product, or
3. if you provide any incorrect, misleading or incomplete information.

If we refuse your claim, we will tell you why.

What if it has been longer than two years from purchase of the Product

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.

What about statutory rights?

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality. This Warranty is in addition to and does not affect your statutory rights in relation to the Product. For further information about your statutory rights in the UK, please visit the Citizen’s Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

Legal

We may amend these terms at any time. Any amendments will be published on our website.

Our Warranty is a “guarantee” for the purposes of s30 Consumer Rights Act 2015.

These terms are governed by English law and any disputes will be subject to the jurisdiction of the courts of England.

We will collect from you personal data to record your eligibility for this Warranty and in relation to any claim you may make. We may also contact you from time-to-time about this Warranty. If you want to know how we may use your personal data, please see our privacy practices, see: https://www.tommeetippee.com/en-gb/legals/privacy-policy.

These terms and conditions were last updated on 17 April 2024.

 

List of Products:

Complete Feeding Kit, White (steriliser & warmer in kit)

Dreammaker™ Light and Sound Baby Sleep Aid

Dreamsense Smart Baby Monitor

Dreamview Audio and HD Video Baby Monitor

Easiwarm Bottle Warmer

GroClock Connect

Groclock Sleep Trainer Clock

Groegg 2 Nursery Thermometer

LetsGo Portable Baby Bottle Warmer

Multiwarm Intuitive Milk Warmer

Ollie the Owl Deluxe Light and Sound Sleep Aid

Ollie the Owl Travel sleep aid

Penguin 2 in 1 Portable Night Light

PerfecPrep™ Day & Night

PerfectPrep™ Machine

Pip the Panda Deluxe Light and Sound Sleep Aid

Pip the Panda Travel sleep aid

Quick-Chop Mini Baby Food Blender

Quick-Cook 6-in-1 Baby Food Maker

Supersteam Electric Steam Steriliser

Ultra UV Steriliser, Dryer and Storage